If you see a homeless person who needs help, is in a worrying situation, or is at risk of hypothermia, please send an email to diszpecser@menhely.hu.

If someone needs immediate assistance or you notice a serious emergency, call the emergency number 112 immediately.

The Dispatcher Service of the Menhely Foundation provides information 24 hours a day, every day of the week, about all services available to homeless people (such as meal options, accommodation, laundry facilities, available places, etc.). When necessary, the Dispatcher Service can also send a street social work team or a crisis vehicle to the location.

What should you include in the email?

In the email, please describe the following briefly and factually:

• Where the situation occurred (exact location, street, public area, known landmark)
• The person’s condition (e.g. lying down, confused, appears injured)
• When you saw the person (exact or approximate time)
• A description of the person (e.g. their gender, approximate age, clothing, or any other identifying features).

The colleagues of the Menhely Foundation receive many inquiries on a daily basis, so they may not be able to respond to your email immediately. Nevertheless, your report has been received and is being handled.